Niks WhatsApp CRM / Setup
From sign-up to your first AI reply
Five steps. We do the technical connection with Meta. You do the part only you can: tell Niks about your shop.
Create an account
Sign up with email or Google and add your name and phone number.
Pick a plan
Choose the monthly plan. You can change it later.
Confirm with us
Pay the ₹499 one-time setup and your first month, confirmed with NS Works on WhatsApp or email.
We connect your number
We link your WhatsApp Business number, send a test message, and activate your dashboard.
Teach Niks and go live
Add products, FAQs and your opening hours, try the test chat, then turn the agent on.
What you need ready
- A phone number for WhatsApp Business that you can receive an OTP on.
- A Meta Business account, or we help you create one.
- Your products with prices, and a few photos each.
- Your delivery, returns and timing rules, written the way you would tell a customer.
After you are live
- Read your first chats in the inbox every day for a week.
- Add a follow-up template per language in WhatsApp Manager so late follow-ups can be sent.
- Ask someone who speaks the language to check a few replies.
Setup questions
Can I keep using my current WhatsApp Business app number?
It depends on how the number is set up. A number active on the ordinary WhatsApp or WhatsApp Business app usually has to be moved to the WhatsApp Business Platform first. Tell us your number and we explain the options.
Do I need a Facebook or Meta Business account?
Yes, WhatsApp's Business Platform is managed through a Meta Business account. We guide you through creating or using yours.
Who pays Meta?
You do, directly to Meta. It is separate from your Niks plan.
How long until it is live?
After you confirm your plan with us we connect your number and activate your account, usually within the same day. Then you add products and FAQs and switch the agent on.
Ready when you are
Create an account, pick a plan, and we connect your number.