Questions before you start
Cannot find your answer? Email nsworksteam@gmail.com.
Do I need my own WhatsApp number?
Yes. Use a number that is not already active on a WhatsApp or WhatsApp Business app, and that can receive a verification code by SMS or call.
What does the ₹499 setup include?
We connect your number to Niks, check that messages arrive, and send a test reply before you go live. It is paid once, with your first plan.
Who pays for WhatsApp messages?
Meta bills WhatsApp message charges directly to your WhatsApp Business account. They are separate from your Niks plan. Replies to customers inside 24 hours and business-started template messages are priced by Meta, so check Meta's current rate card for India.
Which languages does Niks reply in?
Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi and English. Niks replies in the language the customer wrote in. You choose which languages are allowed.
What happens if I use all my AI tokens?
Niks stops replying and flags the chat for you until you buy an add-on or renew. Your contacts, chats and connection stay saved.
Can I change plans?
Yes. When you renew, choose the same plan or a different one. A new 30-day cycle starts with the new plan's quota. Unused quota does not carry over.
Can my team reply too?
Yes, from the shared inbox: take over any chat, reply, then hand it back to the AI. Right now each account has one login, so team members share it.
Is my customers' data safe?
Each account's contacts, chats and settings are kept separate from every other account. Your WhatsApp access token is stored encrypted, and you can add your Meta app secret so we reject fake messages.
What if a customer wants a person?
Niks hands the chat to you when they ask, or when it cannot answer. You are flagged in the inbox and the AI stays quiet until you hand it back.
Can customers unsubscribe?
Yes. If a customer replies STOP, Niks confirms and never includes them in campaigns or follow-ups again until they reply START.