Niks WhatsApp CRM / Features
Everything a shop needs behind one WhatsApp number
Turn each card to see two sides of the same feature: what your customer sees, and what you control.
Answers in the customer's language
Customer writes in Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi or English. Niks answers in the same language.
What your customer sees. Turn it over for what you control.Answers in the customer's language
Choose which languages it may use, its tone (friendly, formal, brief), reply length, emoji and your greeting. Test it in the dashboard before any customer sees it.
What you control in the dashboard.Products with photos and prices
“Do you have this in blue?” Niks replies with the price and up to 3 photos of that product.
What your customer sees. Turn it over for what you control.Products with photos and prices
Add each product once with price, stock and up to 6 photos. It only ever talks about products you added, so it cannot invent a price or an item.
What you control in the dashboard.Follow-ups that go out on time
“Message me tomorrow at 5.” Niks confirms, then sends the message at 5 pm tomorrow.
What your customer sees. Turn it over for what you control.Follow-ups that go out on time
See every scheduled follow-up, add your own, cancel one, and see which failed and why. Late-night times are moved to the morning unless the customer named the time.
What you control in the dashboard.A shared inbox you can step into
Customers see one WhatsApp number. Behind it, Niks handles the routine questions.
What your customer sees. Turn it over for what you control.A shared inbox you can step into
Read any chat, reply yourself, and hand it back to the AI. Niks hands over to you when a customer asks for a person, or when it cannot answer.
What you control in the dashboard.Your FAQs, delivery and return rules
Delivery time, return policy, shop address, working hours. Answered the same way every time.
What your customer sees. Turn it over for what you control.Your FAQs, delivery and return rules
Type FAQs or upload a PDF. Niks answers from your own text, and you can see and edit exactly what it knows.
What you control in the dashboard.Contacts and a sales pipeline
Every customer who messages you becomes a contact, with their chat history.
What your customer sees. Turn it over for what you control.Contacts and a sales pipeline
Tag contacts, add notes, move deals across stages (New, Contacted, Won) and send broadcasts to a tag, using WhatsApp-approved templates.
What you control in the dashboard.You stay in charge
An AI that talks to your customers needs limits. These are the ones you control.
- Hand-over words. Set words like “human” or “complaint” that pass the chat to you straight away.
- Test before going live. A test chat shows what Niks would say and what it would do, such as products found and follow-ups it would save. Nothing is sent to WhatsApp.
- One switch. Turn the AI off and messages still arrive in your inbox.
- STOP is respected. A customer who sends STOP is never included in campaigns or follow-ups again.
- Your data is yours. Each account sees only its own products, contacts and chats.
- Voice notes and photos. Niks reads text. If a customer sends a voice note, it asks them to type and flags the chat for you.
Every page in your dashboard
Today at a glance
A setup checklist, today's messages, chats waiting for you, follow-ups coming up, and how much of your plan you have used.
What Niks does not do
- It is an AI and it can be wrong. Read your inbox and use the test chat, especially in the first weeks.
- It does not take payments or place orders. It answers questions and hands over to you.
- There are no separate staff logins yet. One account has one login.
- It cannot start a conversation with someone who never messaged you, except through a WhatsApp-approved template.
Let your shop answer at 2 a.m.
Create an account, pick a plan, and we connect your number.