WhatsApp CRM by NS WorksYour customers write the way they speak. Niks answers the same way.
Seven languages on one WhatsApp number, with no menus asking people to choose.
How it works, in order
Detect
Niks recognises the language from the script the customer used, and from common words for Telugu and Hindi typed in English letters.
Answer
The answer is prepared from your products and FAQs. Names, prices and order numbers are locked so they cannot change.
Reply
The reply is put into the customer's language and sent. If anything was damaged on the way, the English reply goes out instead.
The seven languages
| Language | Written as | Greeting | Typed in English letters |
|---|---|---|---|
| English | Hi, is the cotton kurta available in size M? | Welcome! How can I help? | — |
| हिन्दी | क्या कॉटन कुर्ता M साइज़ में मिलेगा? | नमस्ते! मैं आपकी कैसे मदद करूँ? | Namaste! Main aapki kaise madad karoon? |
| తెలుగు | ఈ కాటన్ కుర్తా M సైజ్లో ఉందా? | నమస్తే! నేను మీకు ఎలా సహాయం చేయగలను? | Namaste! Nenu meeku ela sahayam cheyagalanu? |
| தமிழ் | காட்டன் குர்தா M சைஸில் கிடைக்குமா? | வணக்கம்! நான் உங்களுக்கு எப்படி உதவலாம்? | Vanakkam! Naan ungalukku eppadi udhavalaam? |
| ಕನ್ನಡ | ಕಾಟನ್ ಕುರ್ತಾ M ಸೈಜ್ನಲ್ಲಿ ಇದೆಯಾ? | ನಮಸ್ಕಾರ! ನಾನು ನಿಮಗೆ ಹೇಗೆ ಸಹಾಯ ಮಾಡಬಹುದು? | Namaskara! Naanu nimage hege sahaya madabahudu? |
| മലയാളം | കോട്ടൺ കുർത്ത M സൈസിൽ ഉണ്ടോ? | നമസ്കാരം! ഞാൻ എങ്ങനെ സഹായിക്കാം? | Namaskaram! Njan enganey sahayikkam? |
| मराठी | कॉटन कुर्ता M साइजमध्ये आहे का? | नमस्कार! मी तुम्हाला कशी मदत करू? | Namaskar! Mi tumhala kashi madad karu? |
Questions about languages
Which Indian languages can a WhatsApp AI agent reply in?
Niks replies in Telugu, Hindi, Tamil, Kannada, Malayalam, Marathi and English. It replies in the language the customer wrote in.
Does it understand Telugu or Hindi typed in English letters?
Yes, for Telugu and Hindi. It recognises common words written in English letters and answers in the same style. Other languages typed in English letters are handled on a best-effort basis.
Are prices and product names safe when it translates?
Product names, prices and order numbers are protected during translation. If the translator changes any of them, Niks sends the English reply instead of a wrong one.
How accurate are the replies?
Good enough for everyday shop questions, but an AI can still get a word or a tone wrong. Have someone who speaks the language read a few test chats before you go live.
Can I limit the languages?
Yes. On the Agent settings page you choose which languages Niks may use, and the default language for everything else.
Let customers write in their own language.
Set up Niks once, and every reply matches the language your customer chose.